What We Do : Sermelo

Home > What We Do

Our passion? Improving communications to help clients consistently achieve their business goals

Our Beliefs

The time for promises has ended; today’s brands and reputations are built on real experiences and trusted recommendations.

Since you know your business best, our role is to give strategic insights to help bring your message across in the most effective way, be it to the press, your employees, or your customers.

As social expectations change, people want questions answered, issues addressed, and results delivered; that’s what we help our clients achieve.

Listening is the first step towards productive conversations. We take the time to listen to you before using our experience, creativity and tested methodologies to help you build a communications platform that fits your needs.

Asking the Right Questions

We start off every project by first learning about your business and the challenges you are facing, and then ask the right questions. Our goal is always to help you participate in important conversations that will enhance your relationships with key stakeholders and advance your business agenda.

The most valuable, relevant questions lead to new and exciting answers. Is your corporate vision clear? Do you know which direction your business is going? Are you preferred by customers? Do you outperform competitors? Are your employees engaged and focused? Are your partners informed and educated about what’s happening at your end? Do you recognise communication challenges and avoid threats to your reputation? Do all of your stakeholders know who you are? Are they encouraged to offer their points of view on your insights? Questions like these highlight your needs, and allow us to work out where we can help.

Key Facts

Insight and Data Driven: We use tried and tested methodologies to maximise return on investment and to give your company competitive advantages and leadership positions.

Intellectually Rigorous: We ensure that our recommendations are based upon hard data and analytical insights, and are backed by extensive knowledge of trends, issues and facts.

Flexible: We understand the nature of your business and the limits within which you operate. Our counsel and support are adjusted to address the challenges that you face in the most effective and efficient way.

Entrepreneurial: We are a close-knit team of talented and experienced professionals committed to an entrepreneurial approach in addressing your challenges.

Our Services

Public Relations

Today, PR is much more about establishing dialogues and less about the reactive solutions of the past. We seek to optimise the delivery of your message across the changing dynamics of broadcast, business, trade and digital media.

Consultancy

The complex influencer landscape of today requires you to be constantly participating in conversations about your business. We add value by looking at how improved communications can encourage stakeholder engagement at every level of your business.

Issues & Crisis

What do you do when the unexpected occurs? By giving you a solid set of principles to underpin your communications strategy, we enable you to manage problems before they become a crisis and move forward with a strengthened brand.

Employee Engagement

Putting the customer first is the rallying cry of many organisations, but this is only possible if employees are engaged and understand their role in delivering success in an increasingly complex and transparent business environment.