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Our mission is to spark creativity, push boundaries and achieve real world results

Who We Are

Sermelo has a strong culture based on our four key principles: professionalism, empathy, intellectual curiosity and a commitment to excellent client service.

For us, adding value and achieving best in class results is not an aspiration, it’s an everyday expectation. An expectation we achieve through teamwork and collaboration with our clients.

Jonathan Jordan

Jonathan Jordan

Senior Partner

Jonathan Jordan is Senior Partner and Founder of Sermelo. He has over fifteen years of experience in helping companies anticipate and respond to changing market dynamics, be they driven by technology, digital, shifts in consumer attitudes and behaviours, or new regulations or globalisation.

Based in London, Jonathan has worked extensively with clients with operations in the Americas, Europe, the Middle-East and Asia-Pacific, and has headed a number of award-winning campaigns. He has particular authority and interest in the digital economy and in helping organisations address issues related to ethical sourcing, environmental responsibility and sustainability. He has worked with clients in the automotive, energy, professional services, health, defence and aerospace, financial services, natural resources, energy, technology and FMCG sectors.

Prior to founding Sermelo, Jonathan was the Chief Executive of Burson-Marsteller’s UK operations, which included the consumer agency Communiqué PR and Marsteller, a market leader in digital and integrated marketing. Under Jonathan’s leadership, the firm enjoyed sustained growth, pioneered a number of award-winning integrated campaigns and was recognised by PR Week as the International Consultancy of the Year in 2008.

Jonathan joined Burson-Marsteller in April 2003 from Fleishman-Hillard where, as a Senior Vice President, he spent nearly five years as head of their technology, media and telecommunications practice. Before working in public relations, Jonathan spent more than three years as a journalist and served for over four years as a weapons engineering officer in the Royal Navy. He holds a 2.1 Bachelor of Science Honours degree in Electronic Engineering with Business Management from King's College, University of London.

Jonathan sits on the Executive Committee of British American Business. He is also a Fellow of the Public Relations Consultants Association, co-chair of its Qualifications Board and a member of the Chartered Institute of Public Relations. Jonathan's hobbies include coaching rugby, football and sailing, and he is married with three young children.

Contact: jonathan.jordan@sermelo.com

Amanda Bindon

Amanda Bindon

Finance and Operations

Amanda is responsible for Sermelo’s finance and business operations and joined the company in April 2010. Amanda previously worked for almost a decade at the Reader’s Digest, where she was responsible for the European production of various editions of the flagship title, as well as other publications such as Moneywise. Her role included responsibility for a multi-million Euro P&L, procurement, supply chain management and distribution.

Amanda started her career as a sports journalist, covering events such as the World Student Games for The Times and she spent two years in sports marketing, where she worked closely with a number of charities at events such as The London Motor Show and Skate for Life. She remains a passionate sports fan and is a keen skier, having spent a season working in the Alps.

She graduated from the University of Manchester with a 2.1 in History and Politics and holds the CAM certificate in Communications and Marketing.

Contact: amanda.bindon@sermelo.com

Tom Clive

Tom Clive

Senior Consultant

Tom Clive is a communications professional with extensive experience in copywriting, brand and communications strategy development, brand engagement and internal communications. His particular strengths are balancing strategy with creativity and aligning messages to business objectives. He has worked on campaigns across print, digital and live events for clients such as Sky, British Gas and QinetiQ.

He began his career at Avvio Design Associates, where he handled many kinds of challenging engagement projects, ranging from reducing absenteeism, and strategy engagement to change management, as well as reward and recognition schemes. He also worked on providing creative solutions for all of the different communication channels in today’s business world. He worked alongside a creative department including digital designers, graphic designers, 3D designers, writers, developers, artworkers and an in-house event production team.

Tom joined Sermelo in January 2012 to apply his skillset in copywriting, integrated communications, and engagement to address some of the most pressing challenges facing multinational organisations. He has also developed a good understanding of social media and the associated risks and opportunities it presents as a business communications channel.

He graduated from the University of Exeter in 2010 with a BA in English Literature. Outside of work, his hobbies are golf, football and tennis, although he is a keen follower of all sports.

Contact: tom.clive@sermelo.com

Daniella Cottew

Daniella Cottew

Associate Partner

Daniella is a corporate communications and crisis management practitioner with over ten years’ experience. She has expertise in crisis and issues management, media relations, and the development and implementation of corporate communications strategies at UK and global level.

Daniella joined Sermelo in 2011, and prior to this she worked at Blue Rubicon for over five years as a senior consultant in the crisis management and media training team. Prior to joining Blue Rubicon, Daniella spent four years at Burson-Marsteller as a manager in the crisis and issues management team and corporate communications practice. Previous to this, Daniella worked as Account Director at MTI Network, a strategically focused public relations and crisis management consultancy offering services to international energy and transportation industries.

She provides strategic counsel to a number of global, European and national companies to protect corporate reputation and business interests that have been threatened in a crisis. Working alongside senior management teams she provides counsel on high profile events such as product recalls, plant closures, and industrial accidents. Her range of experience encompasses areas of oil and gas, transport and travel, food and beverages, household goods and pharmaceutical. She has worked with clients such as Cadbury Schweppes, Unilever, BHP Billiton, BP and GSK Nutritionals on issues management, corporate communications and corporate reputation campaigns.

Daniella also works with clients to prepare for possible crises. Daniella develops crisis management guidelines or manuals and facilitates desktop exercises and crisis simulations that validate the robustness of plans by replicating the stresses and pressures of a real crisis. In addition, she regularly trains clients in frontline training, messaging and media-interview skills.

Daniella has an Arts and Language degree from Monash University, Melbourne and then completed a post graduate degree with honours in International Business and Marketing at the Royal Melbourne Institute of Technology. She speaks Indonesian, French and English.

Contact: daniella.cottew@sermelo.com

Harriet Garner

Harriet Garner

Consultant

Harriet is a communications professional with experience in social media engagement, media relations, events and launches.

Prior to joining Sermelo, she was responsible for the launch of a new business enterprise scheme set up by a London property firm and the showcase of its private art collection, including a Grayson Perry tapestry. Harriet also helped establish monthly events in aid of a range of charities that worked with nightclubs across her university city.

She joined Sermelo in 2014, having just graduated from the University of Glasgow with an MA in History. In her role, Harriet works on account and project work across a wide spectrum of industries including finance, property and travel. Her speciality is in media relations and she has worked on campaigns and events for clients such as Andermatt Swiss Alps, Norwegian and Ticino for Finance.

Outside of Sermelo, Harriet enjoys cultural activities such as the theatre, art exhibitions and live music events.

Contact: harriet.garner@sermelo.com

Kitty Hamilton

Kitty Hamilton

Director

Kitty Hamilton has spent more than 10 years specialising in media training and crisis management. She previously headed Blue Rubicon's Crisis Management Unit and worked at Regester Larkin, a reputation strategy and management consultancy before joining Sermelo.

Kitty has specialised in advising clients on a wide range of crises and issues including, bombings, shootings, terrorist attacks, negative campaigns by non-governmental organisations (NGOs), environmental spills, country evacuations, suicides and deaths in service, class actions, restructuring, health scares, product contaminations, product recalls, counterfeit, fraud and pandemic. This has added to her experience as a trainer and she has provided crisis training for a broad range of clients in the Energy, Transport, Food, Pharmaceutical and FMCG sectors.

She is a former BBC journalist with nearly ten years' experience including Radio 4's flagship PM and Today programmes, 5 Live and BBC News 24. During her time at the BBC, Kitty covered a wide range of stories including the Paris bombings, “Budget Specials”, US mid-terms, German elections as well as the Oscars.

Kitty Hamilton has also worked at the European Commission and witnessed the mass resignation of the Commissioners, the Coca-Cola product contamination and Belgian dioxin scare. She is fluent in English, German, French and Italian and graduated from Magdalen College, Oxford with and honours degree in Modern History.

Contact: kitty.hamilton@sermelo.com

Olivier Milland

Olivier Milland

Consultant

Olivier is a communications professional with extensive experience in corporate and social media communications, particularly for think-tanks and the non-governmental sector. His skills include content creation, business and campaign development, media monitoring, and translations and editing.

He joined Sermelo in 2014. In his current role, Olivier supports clients with external communications, research, stakeholder engagement, and contributes to the day-to-day operations with accounts. Currently he is working with clients in retail, tourism and finance.

Previously, Olivier assisted both The Africa Report and Africa Research Institute to significantly develop strong online brands and social media presence. In his various positions, Olivier developed a comprehensive knowledge in social media strategies, journalism, and research.

Among his achievements count his participation in setting up a B2B partnership between The Africa Report and Affutjobs, as well as the creation of an editorial partnership between Africa Research Institute and The Africa Report. Whilst completing his Masters, he co-founded and edited the international student blog InterAction – a multilingual blog -  and took part in the development of the charity Magisphère, which was prized with the Veolia Foundation’s (France) Prix de la solidarité étudiante in 2011, for its support of the Prayas School in northern India.

During his time working in research at think-tank Barcelona Centre for International Affairs (CIDOB), he focused on the EU’s external relations with the Middle East, specifically focusing on public sentiment and trade between the Southern European countries and Turkey. Additionally, Olivier has written and blogged, and has carried out several ad hoc research projects focusing on West African countries, such as Senegal and Nigeria.

He graduated from the University of Paris 1 Panthéon-Sorbonne with an MA in European Studies and International Relations. Born in Sweden in a multicultural setting, Olivier speaks four languages fluently, and has experience of living and working in France, Spain, Germany and the UK. Outside of Sermelo Olivier loves travelling, discovering new music, exercising, and cooking.

Contact: olivier.milland@sermelo.com

Maria Shopova

Maria Shopova

Associate Partner

Maria is a senior communications professional with wide experience in project managing global integrated campaigns. Her expertise spans employee and stakeholder engagement, internal communications, issues management, website communications and media relations.

Maria joined Sermelo in January 2011.Currently, she leads account and project work for a number of clients across a variety of industries, including retail, insurance and technology. In her role, Maria provides external communications and stakeholder engagement strategy counsel to clients, as well as supports Sermelo’s owner in the daily operations of the agency.

Maria began her career at Burson-Marsteller’s New York office. Working with clients such as Food Lion, Cintas and Pitney Bowes, she used proprietary research tools to identify gaps in their use of communications channels, allowing more effective engagement with employees and key stakeholders. She also counselled clients such as Mirant on how to develop Corporate Responsibility (CR) plans, including how to communicate these with employees and implement them at a local level.

Maria moved to the Burson-Marsteller’s London office in June 2007 where she was the account lead for a number of client teams, including ProCurve Networking by HP, Shell Global Solutions, Kimberly-Clark, Henke and the Engineering and Technology Board.

After leaving Burson-Marsteller, Maria joined the Carbon Trust Standard. As PR and Stakeholder Communications Manager, she was responsible for designing, developing and implementing public relations strategy and activities, as well as maintaining relationships with key customers, opinion influencers, Government, NGOs and trade bodies.

In October 2009, Maria was named one of PR Week’s ‘29 under 29’, an exclusive annual ranking of the brightest young talent in the UK’s PR Industry.In 2013, Maria was a finalist in the Outstanding Young Communicator category of the CIPR Excellence Awards. Maria holds an Executive MBA from London Business School. She graduated magna cum laude from Ithaca College with a Bachelor of Science in Organizational Communications, Learning and Design and a Certificate in International Business, with a Minor in Advertising/Public Relations and German. As an undergraduate, she also studied abroad at the Ithaca College IES Centre in Vienna, Austria. Maria is fluent in Bulgarian and a beginner in German.

Contact: maria.shopova@sermelo.com

Scott Walker

Scott Walker

Director

Scott Walker is a policy, public affairs, corporate sustainability and strategic communications specialist. He started his career as a consultant in London working at the world’s largest communications agency, Fleishman Hillard (which merged with GPC) serving a number of major international clients such as the BBC, Vodafone, Channel 4, BSkyB, News International, and Marks and Spencer, amongst several others.  He then moved 'in-house' and managed government, corporate, regulatory affairs, and policy on behalf of the UK music sector.

He has completed a BA (Hons) in Politics and Government and a Masters in International Relations, both from the University of Kent, UK. In addition, he holds a Law Degree from BBP Law School. He concluded the Executive Master's in Public Administration (MPA) at Columbia's School of International and Public Affairs (SIPA) while working as a freelance policy consultant to businesses, NGO's and academia on various topics related to corporate social responsibility, ethics and compliance, and digital media. He set up and helped a Professor instruct a strategic corporate responsibility course for executive students at Columbia University for several years, which involved overseeing consulting projects with Time Warner, Merck, Colgate, Crown Worldwide, and Oracle, amongst several others. He has also been a counsellor for Social Risks, a New York City based consultancy that advised private, public and NGOs on processes for internal and external reporting and monitoring of social risks and strategies for engaging stakeholders.

Returning to the UK in 2009, he set up a consultancy - Nylon Consulting - which provides advice to a range of clients - corporates, charities, and consultancies - across different sectors, both in the UK and overseas. He also acts as a training facilitator and works as advisor to Kaleidoscope Futures, a strategy think tank which advises organisations on sustainability issues.

Contact: scott.walker@sermelo.com

Careers

Sermelo’s growth stems from the continuing professional development of our employees, which is why career progression with us is driven by capability and achievement. If you are looking to unite a fast-track career with a stimulating and rewarding work environment, please don’t hesitate to get in touch with us at careers@sermelo.com.

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