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Issues & Crisis

Expecting the Unexpected

You can’t plan for every crisis that might arise, but you can have guiding principles in place to minimise risks and protect your reputation. Difficulties with products, regulatory issues or personnel dissatisfaction stemming from restructurings are all situations where you need to keep stakeholders informed. Our expertise is in making sure you have the right tools and structures in place to communicate effectively with all relevant audiences.

A crisis won’t just go away: if people are interested in what’s going on and not getting information from you, chances are they’re finding that information somewhere else. Rather than letting others shape how your story is told, we help stakeholders appreciate your perspective through our long industry experience and communications expertise.

Managing the Interface under Time Pressure

In times of crisis, your communications department will have their phones ringing off the hook and an inbox full of emails. Rapid responses are critical, but how do you make sure that you give the best ones in an environment primed for communications mishaps? We help you put together a plan so that you are prepared when the unexpected happens. With our broad experience, we help you stay on top of whatever situation arises, as we facilitate interactions with your stakeholders. Experts in crisis management, we remain objective and rational when handling any situation which may arise.

Some of the services we provide include:

  • Media Training
  • Issues Training
  • Risk Assessment and Crisis Planning
  • Issues and Crisis Counsel
  • Monitoring and Analysis

Case Study

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Eaton

Issues & Crisis

Eaton Corporation is a diversified power management company with more than 100 years of experience providing energy-efficient solutions that help its customers effectively manage electrical, hydraulic and mechanical power.

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